JYVAIS is an experiment for a new shared on-demand transportation service, with a booking system that allows you to reserve rides in advance and in real-time up to 1 hour before your desired departure time. The rides are shared with other passengers who have similar routes to yours. The JYVAIS experiment is being deployed in Pays de Meaux and Pays de l’Ourcq for 6 months, from May to October 2024. It is managed and funded by the Tech4Mobility program, under the Technology, Innovation and Group Projects Division of SNCF Group.

This service experiment is conducted through the JYVAIS app, available for download on the AppStore and GooglePlay.

JYVAIS rides can also be booked by phone by calling the customer service center at 07 89 25 84 05 from Monday to Friday between 8:30 AM and 6:00 PM.

In Seine-et-Marne, in all the municipalities of Pays de Meaux and Pays de l’Ourcq.

The JYVAIS experiment is designed to group trips within the experimental zone. Both your departure and arrival addresses must be within Pays de Meaux or Pays de l’Ourcq.

The Tech4Mobility program of SNCF is aimed at testing new mobility solutions for rural and sparsely populated areas through full-scale and time-limited experiments. JYVAIS is part of this program of experiments and aims to test an innovative new on-demand transportation service. Unique in France, this project is being deployed for 6 months in Pays de Meaux and Pays de l’Ourcq only. At the end of these 6 months, the project will be evaluated to determine its relevance and its potential to be deployed in other sparsely populated areas. By using JYVAIS, you are contributing to inventing the mobility of tomorrow.

From Monday to Friday: 05:30 AM – 9:30 PM
Saturday: 8:00 AM - 11:00 PM
Sunday and public holidays: 8:00 AM – 9:00 PM

During certain events, service hours may be extended to ensure coverage. 

The JYVAIS experiment is designed to match the available fleet of vehicles to the trips requested by customers and to group people travelling to similar destinations in the same vehicle. It may happen that your trip is not available at the requested time. This can be due to very high demand. The JYVAIS experiment is unique in France, and we are learning every day to better meet the mobility needs and expectations of your area.

JYVAIS is an on-demand transportation experiment that complements the public transport network in Pays de Meaux and Pays de l’Ourcq. To respect non-competition with the public transportation organised by Ile-de-France Mobilités, JYVAIS does not allow booking trips that can be made using the existing bus lines or TAD services in the area. When searching for a route, if a better public transport alternative already exists, you will not be able to book a trip with JYVAIS. Whenever possible, the JYVAIS app also shows you how to complete your journey using the public transport in the area.

For JYVAIS, we use 5 Renault TRAFIC vehicles, each capable of accommodating up to 8 passengers.

The fleet is regularly maintained according to the strictest standards to ensure compliance with all safety laws for vehicles of this type.

Each driver has their license thoroughly checked and completes both written and driving tests before starting with JYVAIS.

Drivers also go through training that covers customer service, vehicle safety, and driving skills.

Passengers are allowed one luggage weighing up to 7 kg. For larger luggage exceeding 7 kg, it will be accepted based on available space onboard and may incur an additional cost.

If you need to transport large luggage, please contact our customer service to ensure we have enough space to accommodate them. Transporting unreported large luggage may be refused

You can book your ride through the JYVAIS mobile application, available for free download on the Google Play Store or Apple App Store, by following these steps:

1. After downloading the JYVAIS app, you need to create an account and provide the necessary information to book your first ride.
2. Next, enter your desired pick-up address and destination.
3. You can book for 1 or multiple passengers, up to a limit of 8 passengers per reservation, ideal for family or group trips. You can also book the ride for a third party, such as your child (from 11 years old), parents, or friends.
4. You should proceed to the designated pick-up location indicated in the app and in the confirmation SMS you receive. To facilitate your pick-up, the vehicle will arrive precisely at the requested address at the time of booking whenever possible.
5. Ride reservations can be made up to one month in advance through the app; a 20-minute pick-up window is assigned during your reservation, and the exact time is communicated to you at 6 PM the day before your ride to ensure route optimization.

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If you prefer not to use the app for booking, a customer service center is available from Monday to Friday from 8:30 AM to 6:00 PM at 07 89 25 84 05 to answer your questions, create your customer account, or handle your reservations.

When creating your account, you’re not required to enter your bank details. However, if you wish to pay for your trips through the application, you’ll need to input them. Otherwise, you can pay the driver directly for your journey, either by credit card or in cash.

You can book multiple trips at once and schedule them over several weeks in advance, within a limit of 30 days.

You can modify or cancel your reservation through the JYVAIS app, or by contacting the customer relations center at 07 89 25 84 05, Monday to Friday from 8:30 AM to 6:30 PM. 

If your plans change and you’re unable to travel, we kindly request that you cancel your booking as soon as possible to ensure the smooth operation of the service for other passengers.

If you encounter any difficulties during the booking process, feel free to reach out to our customer relations center at 07 89 25 84 05. Our team is available by phone from Monday to Friday, between 8:30 AM and 6:30 PM.

For the Proximity offers and the Event offer: €2 per person per trip for the Proximity Offer Transilien stations, the Proximity Offer Shops & services, the Proximity Offer Leisure & culture and Event Offers. To find out the served locations and schedules for the proximity offers, you can refer to the timetable on the website.

The Liberty offer: €5 per person per trip for journeys not covered by the Proximity offers.

Through the app, by entering your credit card information. Your card will be automatically charged once the ride is completed.

Onboard the vehicle, with the driver, by credit card or cash.