New rider promo: Your first 2 rides are FREE with promo code FTWWEB

Trinity Metro's ZipZone is the most affordable way to get around select Tarrant County Communities. Cheaper than Uber or Lyft, and more affordable than a trip to the gas pump.

Ride for less with ZIPZONE.

Ride in comfort, on-demand anywhere in the Fort Worth Area. Ditch expensive trips to the gas pump and leave the driving to us.

Ditch expensive trips to the gas pump and get to where you need to go with ZIPZONE.

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New rider promo:

Enter code FTWWEB to receive your first two rides FREE!

Like a rideshare, but better.

Get convenient, on-demand rides in select Tarrant County communities. Click the maps below to expand:

Mercantile

Service hours: Mon - Fri 5:30am - 9pm.

Reach the Walmart Supercenter, Medical City Alliance and Meacham Airport to name a few.

Connect to TEXRail at Mercantile Center and North Side Stations, as well as to bus routes 11, 12, 15, 16, 54 and 91.

Southeast

Service hours: Mon - Fri 7am - 7pm.

Access TCC – South Campus, Tarrant County Resource Connection, the Fort Worth VA Clinic and more.

Connect to bus routes 5, 24, 25, 28, 33, 54, 55.

Southside - NEW expanded zone

Service hours: Sun - Wed 6am - 8pm, Thu-Sat 6am - 12am.

Access the Medical District, Magnolia Ave, TCU, Texas Wesleyan University, the Fort Worth Zoo, & Botanic Garden.

Connect to TEXRail and TRE at Fort Worth T&P Station or to bus routes 1, 2, 4, 5, 6, 24, 28, 52, 53, 54 and The Dash.

South Tarrant

Service hours: Mon - Fri 7am - 7pm.

Get around the cities of Crowley, Everman and portions of south Fort Worth.

Connect to bus route 65X at the South Park & Ride and bus routes 5, 6, 33, 52, 66X and 72.

ZIPZONE is the Fort Worth area's on-demand rideshare service that gets you around select Tarrant County communities. When you’re ready to go, book a shared ride and get picked up in a sleek, comfortable vehicle. Commute, explore the sights, or get just about anywhere you need without breaking the bank.

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Price:

$3 per ride within any zone.

$1.50 for each additional rider.

Select rides in Mercantile are $1.

Transfers are free between TEXRail, Trinity Metro bus and ZIPZONE.

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Easy ways to pay:

Credit/debit card, or for transfers pay with a Trinity Metro Local Ticket.

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Accessibility:

Wheelchair accessible vehicles are available.

How to ride ZIPZONE.

3 easy steps to get on board in no time.

Download the ZipZone for Affordable On Demand Rides

Book an on demand ride with ZipZone and get there without breaking the bank

ZipZone vans are comfortable and sleek and get you where you need to go.

1. Create an account

2. Book a ride.

3. Meet your driver.

Download the ZIPZONE app from your preferred app store and follow the simple signup steps.

Enter your pickup and dropoff address. Choose the ride that works for you by tapping Book This Ride.

Check out the app to find out exactly where to meet the vehicle. It may be a short walk from where you are, but it makes the journey faster.

*Tap the accessibility icon in your profile to be able to request wheelchair vehicles.

No smartphone? No problem!Book a ride by calling 817-215-8600.

Take your first ride today.

Any questions? Call us at 817-215-8600 or email us at zipzone@ridewithvia.com

Want to drive for us?

Ride in a comfortable shared taxi anywhere in Annapolis, MD with Annapolis GO

Predictable earnings, flexible schedule. Earn up to $18.41/hour while driving with Via. Ready to join our global community of Driver Partners?

Apply now

Frequently asked questions.

Can I book rides without a smartphone?

Can I bring someone along with me?

How do I know where to meet my driver?

How do I pay for my rides?

Can I cancel my ride?

What should I do if my driver leaves without me?

What do the vehicles look like?

Are vehicles wheelchair accessible?

Can I change my destination once I’m on board?

Can I set a favorite location in the app?

What are the points of interest in the app?

Can I leave feedback for my driver?

Do I tip the driver?

How do I reset my password?

I left something in the vehicle — how do I retrieve it?

How do I report a complaint?

General policies.

Zero Tolerance Policy

Anti-Discrimination Policy

Cigarette policy

Eating/drinking policy

Phone call policy

Luggage policy

Service animal policy

Age policy

Can I book rides without a smartphone?

Yes, simply call 817-215-8600 and we’ll assist you over the phone.

Can I bring someone along with me?

Sure! You can book for additional passengers by pressing the "+1" icon during the booking process. The cost of all riders will be billed to the card on file.

Zero Tolerance Policy

ZipZone's service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.

If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the ZipZone app, reply to the text message confirmation of your ride, email us at zipzone@ridewithvia.com to report the issue, or call us at the Live Support number, 817-215-8600.

Anti-Discrimination Policy

Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the ZipZone app or email us at zipzone@ridewithvia.com.

How do I know where to meet my driver?

We’ll assign you a “virtual bus stop” where you’ll meet the vehicle, usually at a nearby corner or no more than a block away. Check the app for directions and follow your driver’s progress in real-time so you know exactly when to head to your stop.

Cigarette policy

Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.

How do I pay for my rides?

When creating an account, you’ll be prompted to add your credit or debit card information.

Fees: $3 per passenger per ride or FREE with any multi-ride Trinity Metro Local Ticket. In this case, simply select the “Ticket” button in the bottom left corner of the ZIPZONE app to indicate that you are paying by ticket when booking your ride. Then, when you board the ZIPZONE vehicle, the driver will ask to see your Trinity Metro Local Ticket for validation.

Can I cancel my ride?

Yes, you can cancel your ride directly from the app or by calling customer service at 817-215-8600. Remember, canceling at the last minute can negatively impact other riders, so remember to cancel as soon you know that you don’t need a ride.

For riders who do not show up OR cancel after requesting a ride via the app, an automatic charge of 50 percent will be assessed.

What should I do if my driver leaves without me?

Re-book directly in your app, and then send an email explaining what happened to zipzone@ridewithvia.com. You won’t be charged for this ride.

What do the vehicles look like?

All vehicles are branded with ZipZone’s logo and colors, so they should be easy to spot.

Are vehicles wheelchair accessible?

Yes! Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair Accessibility toggle to turn it on. This will also unlock door to door service.

Can I change my destination once I’m on board?

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.

Can I set a favorite location in the app?

Yes. Tap the Favorites tab in the app menu, then tap Set Home Address, Set Work Address, or create and name a new favorite.

What are the points of interest in the app?

These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from!

Can I leave feedback for my driver?

Feel free to fill out the feedback screen in the app after your ride.

Do I tip the driver?

No. Our drivers do not accept tips.

How do I reset my password?

Open the app and select “Get Started.” In the password box, select “Forgot your password?” and follow the prompts.

I left something in the vehicle — how do I retrieve it?

Please email us at zipzone@ridewithvia.com with a description of the missing item.

How do I report a complaint?

Please contact us at zipzone@ridewithvia.com or by calling our support line at 817-215-8600 to report a complaint. Be sure to include as much information as possible and we’ll do our best to help.

Eating/drinking policy

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.

Can service animals or pets ride with me?

Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.

Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.

Phone call policy

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Luggage policy

Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.

Age policy

Riders must be 13 years of age or older. Children under the age of 13 can ride when accompanied by a parent or guardian. We will not supply car seats, but riders traveling with children who require them may bring their own. Riders are responsible for securing any such car seat and for ensuring that it fits all legal requirements.