Get on-demand, convenient and affordable rides anywhere in Prescott Valley with YAV Connect.
YAV Connect is Prescott Valley’s microtransit service that has replaced YAV On-Demand. When you’re ready to go, book a shared ride straight from your phone or pre-book rides to a later time or day. Get just about anywhere you need to go without breaking the bank.
Yes, simply call 866-928-8726 and we’ll assist you over the phone.
Can I bring someone along with me?
Sure! You can book for up to five additional passengers. All additional passengers will be charged the respective rate based on their age and other concessions. The cost of all riders will be billed to the card on file.
How do I know where to meet my driver?
YAV Connect is a curb to curb service, meaning we'll come and meet you at the address you provided. To know when to leave your front door, you can follow your driver’s progress in real-time in the app.
How do I pay for my rides?
When creating an account, you’ll be prompted to add your credit or debit card information. You will be automatically charged once you’ve completed a ride. You can also pay with exact cash on board. *Please note drivers aren’t able to give change.
Can I cancel my ride?
Yes, you can cancel your ride directly from the app or by calling customer service at 866-928-8726. Remember, canceling at the last minute can negatively impact other riders, so remember to cancel as soon you know that you don’t need a ride.
What should I do if my driver leaves without me?
Re-book directly in your app, and then send an email explaining what happened to email@example.com. You won’t be charged for this ride.
What do the vehicles look like?
All vehicles are branded with YAV Connect's logo and colors, so they should be easy to spot.
Are vehicles wheelchair accessible?
Yes! Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair Accessibility toggle to turn it on. This will also unlock door to door service.
Can I change my destination once I’m on board?
Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.
Can I set a favorite location in the app?
Yes. Tap the Favorites tab in the app menu, then tap Set Home Address, Set Work Address, or create and name a new favorite.
What are the points of interest in the app?
These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from!
Can I leave feedback for my driver?
Feel free to fill out the feedback screen in the app after your ride.
Do I tip the driver?
No. Our drivers do not accept tips.
How do I reset my password?
Open the app and select “Get Started.” In the password box, select “Forgot your password?” and follow the prompts.
I left something in the vehicle — how do I retrieve it?
Please email us at firstname.lastname@example.org with a description of the missing item.
How do I report a complaint?
Please contact us at email@example.com or by calling our support line at 866-928-8726 to report a complaint. Be sure to include as much information as possible and we’ll do our best to help.