Worcestershire on Demand: Helping people make essential local journeys.

This shared ride service offers a unique way to travel. We use designated, nearby pickup and drop-off points. Think of them as convenient "virtual stops" – often just a short walk away. This approach allows us to efficiently pick up multiple passengers, helping everyone get to their destination without significant delays.

All vehicles are branded with the service logo and colors, similar to the graphic shown above, so they should be easy to spot.

These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from.

Sure! You can book rides for you and any additional passengers.  All additional passengers will be charged according to the pricing section on this page and you will pay for all rides using the same payment method.

Only support dogs are allowed.

Prebooked journeys can be made up to 5 days in advance. Services can get very busy so it’s always advisable to book ahead. Services can also be booked for the same day or to travel ‘now’.

Worcestershire on Demand operates in North East Worcestershire, South Malvern Hills, and Wychavon.

Navigate to the menu in the top left corner of the app and tap your name at the top. Then tap your name, email or phone number to update it.

Open the app and select 'Get Started.' In the password box, select 'Forgot your password?' and follow the prompts.

Navigate to the menu in the top left corner of the app and tap 'Favorites', then tap 'Set Home Address', 'Set Work Address', or create and name a new favorite. Once you have saved favorite addresses, they will appear as quick options on the home screen, making booking rides even easier!

Navigate to the menu in the top left corner of the app and tap your name or profile picture at the top. Then tap ‘Delete my account’ at the bottom of the page. If you would like to request your data be deleted, you can email our support team at [email protected].

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new pickup or destination address.

Sometimes, if we are experiencing high demand in your area, there may not be any vehicles or drivers currently available to service your ride. If your travel plans are flexible, you can try requesting the ride again after a few minutes. Please note, calling will not increase your ability to book a ride as our agents have the same ability as you do booking in the app.

Once a ride is confirmed, you will see the estimated time of arrival (ETA) of your driver in the app. You can follow your driver’s progress in real-time so you know where they are. The app will give you directions to your “virtual bus stop” which may be a short walk away. Just follow the dotted line to get to your exact pickup spot! 

Please re-book your ride directly in your app, and then send an email to our support team at [email protected] explaining the situation. 

You can cancel your ride directly from the app or by calling our support team at the number listed above. Remember, cancelling at the last minute can negatively impact other riders, so please cancel as soon you know that you don’t need a ride. 

If you cancel a ride late, you may be charged a cancellation fee. If you believe you were charged unfairly, please email our support team at the address listed above or in the app, explaining the situation.

Please send an email to our support team at [email protected] with a description of the missing item. We will do our best to track down the missing item and if found, will let you know where you can come pick it up.

Feel free to fill out the ride feedback screen in the app after your ride.

To report a complaint, please contact our support team at [email protected]. You can also reach us by post at:

Worcestershire on Demand Team
Worcestershire County Council
Wildwood
Wildwood Drive
Worcester
WR5 2QT

Please include as much information as possible so we can assist you effectively.

When you create an account in the app, you'll be prompted to add your credit or debit card information. This allows for a smooth, cashless experience, with your card being charged automatically after your ride has completed.

For your convenience, we also offer the flexibility to pay onboard the vehicle. You can pay with either cash or card directly to the driver.

There are a few instances where you might see a pre-authorisation charge on your account. Any time a new credit card is added to the app, a £1 hold is placed on the card to ensure it is valid and has at least £1. 

Additionally, when a ride is booked, a hold will be placed on the payment method for the entire amount of the initial ride if it is expected to be more than £5 to ensure the charge goes through at the end of the ride. However, a hold is not a charge. This charge will remain pending and should disappear from your account or statement within 3-5 working days depending on the policies of the rider's bank/financial institution.

• Standard Journey: Each single journey costs £2.50.

• Group Booking: When travelling in a group, each additional passenger pays just £1.25 for their journey.

• Free Travel for Children: Children under 5 years old travel for free.

• Accepted Concessionary Passes: Free travel is also available for holders of:

  • Concessionary Passes

  • Disabled Passes

  • Veterans Passes

This service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.

If you feel that you are in imminent danger, please contact the police directly by calling 999. After the ride has concluded, please provide feedback/report the issue using the app, email us at the support email address or call us on the support number listed above.

Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the app or email us at the support email listed above.

Smoking of any kind by riders and drivers is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag. 

Younger riders must be accompanied by a parent or guardian.

We don't supply car seats. If you bring your own, you're responsible for properly securing it and ensuring it meets all legal requirements.