Flexible travel around Wiltshire – for £3 or less.

Commute, run errands and more with our accessible and innovative public transport, Wiltshire Connect.

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Your first 2 rides are complimentary!
No promo code needed, just download & ride.

Convenient like a taxi, affordable like a bus.

Get on-demand, convenient and affordable rides throughout Wiltshire including Royal Wootton Bassett, Malmesbury, Devizes, Marlborough, and Pewsey Vale.

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Royal Wootton Bassett & Malmesbury

Wiltshire_Service Zone Map_Pewsey Vale (1)

Devizes & Pewsey Vale

Southwest Wiltshire

Wiltshire Connect is a demand-responsive transportation service from the Wiltshire Council. You can book a Wiltshire Connect ride when you’re ready to travel, and unlike an immediate door-to-door taxi you may be sharing it with other people heading the same way. There will likely be a short wait just like at a bus stop.

Service hours

Monday to Friday
6am-8pm

Saturday
8am-7.30pm

Price

£2-£3 per adult single ticket, depending on journey length.
Young people aged 5-18 will be charged half the adult fare.
Free for Under 5s
Free for concessionary bus pass users after 9am Mon-Fri and all-day Saturday.

Easy ways to pay

Credit or debit card and cash payments are accepted.

10 Ride passes available to purchase for both Adults and young people. Adult passes can be purchased in the app or with cash or contactless payment card with your driver on board. Child and young person 10 ride passes can only be purchased with the driver on the vehicle.

Accessibility

All of our vehicles are low-floor and/or accessible. If you require to travel with a Wheelchair or mobility aid, please edit the passenger details to indicate that a Wheelchair or Walker is required. If booking over the phone, please ensure you inform our Advisor.

Our friendly booking team is available at 01225 712900 for any accessibility questions.

How to ride Wiltshire Connect.

3 easy steps to get on board in no time.

1. Create an account

Download the Wiltshire Connect app from your preferred app store and follow the simple signup steps.

2. Book a ride.

Enter your pickup and dropoff address. Choose the ride that works for you by tapping Book This Ride. You may book up to 7 days in advance or as little as 30 minutes notice.

3. Meet your driver.

Check out the app to find out exactly where to meet the vehicle. It may be a short walk from where you are, but it makes the journey faster.

No smartphone?

Book a ride by calling 01225 712900.

Take your first ride today.

Questions? Click here to contact us.

Want to drive for us?

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Frequently asked questions

How does the service work?

Can I book rides without a smartphone?

Yes, simply call the number above and we’ll assist you over the phone.

Can I bring someone with me?

You can book rides for you and any additional passengers up to the capacity of the Wiltshire Connect vehicles. See the above section for a pricing breakdown.

Note: All children, regardless of age, must be marked as an additional passenger when booking your journey. This requirement is due to vehicle capacity restrictions based on the number of passengers.

What do the vehicles look like?

All vehicles are branded with the service’s logo and colors, similar to the graphic shown above, so they should be easy to spot.

Are vehicles wheelchair accessible?

Yes! Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair Accessibility toggle to turn it on. This will also unlock door to door service.

What are the points of interest in the app?

These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from.

Account Information

How do I reset my password?

Open the app and select 'Get Started.' In the password box, select 'Forgot your password?' and follow the prompts.

Can I set a favorite location in the app?

Yes. Tap the Favorites tab in the app menu, then tap Set Home Address, Set Work Address, or create and name a new favorite.

Ride Information

How do I know where to meet my driver?

We’ll assign you a “virtual bus stop” where you’ll meet the vehicle, usually at a nearby corner or no more than a block away. Check the app for directions and follow your driver’s progress in real-time so you know exactly when to head to your stop.

Can I cancel my ride?

Yes – Go to Scheduled Rides and select the ride you wish to cancel. Please cancel rides with as much notice as you can. Passengers that continually no show for booked rides, may be suspended from using the service.

What should I do if my driver leaves without me?

Please try to rebook in the app. If that does not work, please call our support line on 01225 712900

Can I change my destination once I’m on board?

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.

Can I leave feedback for my driver?

Feel free to fill out the ride feedback screen in the app after your ride.

How do I report an item I left behind in the vehicle?

Please call our support line on 01225 712900 or email [email protected]

How do I report a complaint?

Please call our support line on 01225 712900 or email [email protected]

Payment Information

How do I pay for my rides?

When creating an account, you’ll be prompted to add your credit or debit card information. You will be automatically charged once you’ve completed a ride. You can also pay for rides with the driver by cash or payment card.

Do I tip the driver?

No. Our drivers do not accept tips.

General Policies

Zero tolerance policy

This service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.

If you feel that you are in imminent danger, please contact the police directly. After the ride has concluded, please provide feedback using the app, reply to the text message confirmation of your ride, or email us to report the issue.

Anti-discrimination policy

Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the MetroConnect app or email us at [email protected].

Cigarette policy

Smoking of any kind by riders and drivers is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.

Eating & drinking policy

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.

Phone call policy

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Luggage policy

Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.

Age policy

Riders must be 13 years of age or older. Children under the age of 13 can ride when accompanied by a parent or guardian. We will not supply car seats, but riders traveling with children who require them may bring their own. Riders are responsible for securing any such car seat and for ensuring that it fits all legal requirements.

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