A new way to commute with ViaVia.

ViaVia offers several free shuttle services for ASML employees. These include both on demand and prebooked rides. All shuttles are branded with the ViaVia logo, making them easy to recognize. 

To use the service: 

• Download the ViaVia app from Google Play or the Apple Store or use the Webapp 

• Register with your ASML email address and phone number to create and account 

• Book your journey via the app to other campus locations or to/from the ASML campus 

• Operate within the ASML campus 
• Stop only at dedicated pick-up and drop-off points shown in the app 
• Will combine multiple colleagues’ requests. You will often ride together so we can efficiently run the service.  

• Central station: book up to 7 days in advance, and no later than 12 hours before departure 
• P+R Eersel: book up to 7 days in advance, and no later than 30 minutes before departure 
• Van Pooling (Uden & Veghel): book up to 7 days in advance, and no later than 30 minutes before departure 

This shared ride microtransit service operates corner to corner instead of door to door. This means you might have to walk a short distance to your pickup point. To keep things running smoothly and efficiently, our system assigns you to a 'virtual bus stop' - which are pickup and dropoff points that are usually at a nearby corner. This is how we’re able to pick up multiple passengers without adding a significant amount of time to each rider’s journey.

All vehicles are branded with the service’s logo and colors, similar to the graphic shown above, so they should be easy to spot.

These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from.

Sure! You can book rides for you and up to 3 additional passengers. 

Some services allow rides to be booked ahead of time. If available, you will see this option when requesting a ride in the app.

Navigate to the menu in the top left corner of the app and tap your name at the top. Then tap your name, email or phone number to update it.

Open the app and select 'Get Started.' In the password box, select 'Forgot your password?' and follow the prompts.

Navigate to the menu in the top left corner of the app and tap 'Favorites', then tap 'Set Home Address', 'Set Work Address', or create and name a new favorite. Once you have saved favorite addresses, they will appear as quick options on the home screen, making booking rides even easier!

Navigate to the menu in the top left corner of the app and tap your name or profile picture at the top. Then tap ‘Delete my account’ at the bottom of the page. If you would like to request your data be deleted, you can email Via's support team at [email protected].

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new pickup or destination address.

If you see no rides available, it means all vehicles or seats are currently in use. Try again a little later, rides may become available if other passengers cancel or if routing changes.  

Even if a vehicle doesn’t look full, the system considers the full plan, including detours, earlier bookings and the risk of delays for other passengers. 
At times of unexpected peak demand, it’s possible that your trip can’t be matched. If that happens, we recommend trying again shortly or using one of the shared bikes on campus. We’re constantly monitoring service usage to adjust supply when needed.  

Once a ride is confirmed, you will see the estimated time of arrival (ETA) of your driver in the app. You can follow your driver’s progress in real-time so you know where they are. The app will give you directions to your “virtual bus stop” which may be a short walk away. Just follow the dotted line to get to your exact pickup spot! 

If you miss your ride, just rebook via the app. 

For prebooked rides (like the Central Station or Van Pooling routes), contact our call center right away - they might be able to reach the driver. Keep in mind that if you’re late for a prebooked ride, the shuttle might not be able to wait due to other passengers' schedules. 

You can call from Monday to Friday from 04:45 in the morning until 01:30 at night. We are closed between 01:30 and 04:45.  
You can call on Saturday and Sunday from 04:45 in the morning until 07:30 in the morning. We are closed during the day and night.  

You can cancel your ride directly in the app. If you no longer need your ride, please cancel as early as possible - this frees up space for others and helps the system run better for everyone

Lost something in the vehicle? All found items are delivered to the reception at Building 8, usually within two working days. 

If it’s urgent (e.g. your phone or badge), call our helpdesk. We’ll do our best to contact the driver and track down your item as quickly as possible. 

Feel free to fill out the ride feedback screen in the app after your ride.

You can always contact us by emailing [email protected] or by calling +31 20 793 06 62 during service hours: Mon-Fri between 04:45 in the morning and 01:30 at night, Sat-Sun between 04:45 - 07:30 in the morning.

Please let us know - we want to hear if something went wrong so we can look into it. Reach us via email at [email protected] or by calling +31 20 793 06 62 during service hours: Mon-Fri between 04:45 in the morning and 01:30 at night, Sat-Sun between 04:45 - 07:30 in the morning

This service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.

If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback/report the issue using the app, email us at the support email address or call us at the Live Support number listed above.

This service is powered by Via Transportation Inc. Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the app or email us at the support email listed above.

Smoking of any kind by riders and drivers is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.