Get to the MBTA station, run errands and more in convenient, on-demand vans powered by Via.

★★★★★

"A combination of convenience and cost saving.  Much more affordable than other ride sharing services I would normally use."

– Zsolt, Via WRTA rider

Get on-demand, convenient and affordable rides in Shrewsbury and Westborough including the Westborough and Southborough MBTA stations.

Via  WRTA is the WRTA's on-demand transportation service. When you’re ready to go, book a shared ride straight from your phone and get picked up in a sleek, comfortable vehicle. You'll be matched with other riders going in the same direction. Commute, explore the sights, or get just about anywhere you need without breaking the bank.

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Service hours: 

Monday to Friday 7am - 7pm 

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Accessibility:

If you require a wheelchair accessible vehicle, need other mobility assistance, or have trouble walking short distances, please indicate all needs within your profile. 

If you book rides over the phone, tell the customer service agent about your ride support needs as well.

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Price:

$2 per ride.

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Easy ways to pay:

Credit or debit card only.

3 easy steps to get on board in no time.

Download the Via app from your preferred app store and follow the simple signup steps.

Enter your pickup and dropoff address. Choose the ride that works for you by tapping Book This Ride.  

Check out the app to find out exactly where to meet the vehicle. It may be a short walk from where you are, but it makes the journey faster.

*Tap the accessibility icon in your profile to be able to request wheelchair vehicles.

Any questions? Email us at support-worcester@ridewithvia.com.

Predictable earnings, flexible schedule. Earn up to $19.18/hour while driving with Via. Ready to join our global community of Driver Partners?

The Massachusetts Department of Public Utilities Transportation Network Company Division (the “Division”) is seeking public comments to enhance procedures for reporting by Transportation Network Companies (“TNCs”) of rider and driver complaints, pursuant to Massachusetts General Laws c. 159A1⁄2, § 3 and 220 CMR 274.12(3). River North Transit LLC is a licensed TNC in Massachusetts and River North operates under the Via brand in Salem, Newton, and Worcester. 

By order of the Division, River North provides a copy of the “Notice of Inquiry & Request for Public Comments.”

Via’s community guidelines outline our steadfast commitment to providing a great experience for our riders, driver partners, and communities. We take safety and feedback very seriously, and have a dedicated team and a strict process to review each complaint, which includes human-led investigations and case reviews. Additionally, our Zero Tolerance, Anti-Discrimination, Service Animal, and No Weapons policies further reinforce our commitment in this regard.

Please see here for additional information regarding the Division’s Notice Inquiry & Request for Public Comments.

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Why do I have to walk to meet my ride?

What do the vehicles look like?

What are points of interest in the app?

How do I request a wheelchair accessible vehicle (WAV)?

Can I bring someone with me?

Can I bring a service animal or pet?

Can I prebook a ride?

Can I book rides without a smartphone?

How do I update my account information (phone number, name)?

How do I reset my password?

How do I add favorite addresses?

How do I delete my account?

Can I edit my pickup or dropoff location?

Why can't I request a ride?

How do I know where and when to meet my driver?

What should I do if my driver leaves without me?

How do I cancel my ride?

How do I report an item I left behind in the vehicle?

Can I leave feedback for my driver?

How do I report a complaint?

Zero tolerance policy

Anti-discrimination policy

Cigarette policy

Eating & drinking policy

Phone call policy

Luggage policy

Age policy

How do I pay for my rides?

How do I add or edit a payment method?

Do I tip the driver?

Why do I see a pending charge?

How can I dispute a no-show charge?

Are there any discounts available?

How do I apply a promo code?

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