UTA On Demand is the Greater Salt Lake area's on-demand transportation service. When you’re ready to go, book a shared ride straight from your phone, track your driver in real time and and get picked up in a sleek, comfortable vehicle. Commute, explore the sights, or get just about anywhere you need without breaking the bank.
$2.50 per ride.
Discount eligible riders can unlock reduced pricing for by calling 801-743-3882.
Salt Lake City Westside:
Mon to Sat 4am - 12:15am
Sun 6am - 9pm
South Davis County
Mon to Fri 6am - 9pm
Mon to Fri 7am - 7pm
Southern Salt Lake County:
Mon to Fri 4am - 12:15am
Sat 6am - 1:15am
Easy ways to pay:
Credit or debit card, FAREPAY card, valid UTA paper/mobile tickets or passes.
Yes, simply call 385-217-8191 and we’ll assist you over the phone.
I got an error message that said my account is inactive and I need to select a payment method. How do I reactivate my account?
It looks like the payment for your most recent ride failed — to reactivate, head to the app
menu and choose from the following options to make sure you have an active card on file:
Tap on an existing card to make sure all info is up to date.
Tap on “Add a new payment method” and enter new card information. Be sure to also
set this as your default payment method.
If you loaded additional funds to a prepaid card, you’ll need to change your preferred
payment method to “UTA Paper Ticket or Transfer” first, and then immediately back to
your prepaid card to resolve the issue.
Need additional help? Email email@example.com or call us at 385-217-8191
Zero Tolerance Policy
UTA On Demand's service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.
If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the UTA On Demand app, reply to the text message confirmation of your ride, email us at firstname.lastname@example.org to report the issue, or call us at the Live Support number, 385-217-8191.
Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the UTA On Demand app or email us at email@example.com.
Why was my trip delayed or reassigned?
Our tech groups riders going in the same direction, taking into account you and your fellow riders’ real-time requests to find the perfect ride. This means that even after you booked a ride, we may have received other requests that better match the direction you’re going and your ride will be reassigned.
It’s also possible that your ride is reassigned or delayed due to traffic, unexpected road conditions, or other unforeseen events. In these cases, your ETA may increase or you may be reassigned so that we can get you where you’re going as smoothly as possible.
Make sure to keep an eye on your phone for live updates and you can always track your ride through the app!
Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
Southern Salt Lake County
Why did I get charged a No Show fee?
A No Show fee is charged when you were 2 or more minutes late to your pickup, as this delays your driver from picking up and dropping off other passengers along the way. The No Show fee is $1.
Can I cancel my ride?
Yes, you can cancel your ride directly from the app or by calling customer service at 443-345-1001. Remember, canceling at the last minute can negatively impact other riders, so remember to cancel as soon you know that you don’t need a ride.
Cancellation Fees A Cancelation fee is charged when you canceled your ride after booking, as your driver was already on their way to you and this affected the routing of other riders. The Cancelation fee is $1.
What should I do if my driver leaves without me?
Re-book directly in your app, and then send an email explaining what happened to firstname.lastname@example.org. You won’t be charged for this ride.
What do the vehicles look like?
All vehicles are branded with UTA On Demand's logo and colors, so they should be easy to spot.
Are vehicles wheelchair accessible?
Yes! Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair Accessibility toggle to turn it on. This will also unlock door to door service.
Can I change my destination once I’m on board?
Unfortunately, it isn’t possible to change your destination when you’re already on a ride. If you need to change your destination, your driver will have to end your ride and you will have to go back into the app or call us on our booking line to book another ride to the correct destination.
By following routing, drivers ensure the quality of every passenger’s service.
Can I set a favorite location in the app?
Yes. Tap the Favorites tab in the app menu, then tap Set Home Address, Set Work Address, or create and name a new favorite.
What are the points of interest in the app?
These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from!
Can I leave feedback for my driver?
Feel free to fill out the feedback screen in the app after your ride.
Do I tip the driver?
No. Our drivers do not accept tips.
How do I reset my password?
Open the app and select “Get Started.” In the password box, select “Forgot your password?” and follow the prompts.
I left something in the vehicle — how do I retrieve it?
Please email us at email@example.com with a description of the missing item.
I can’t login to my UTA On Demand app. What do I do?
If you’re having trouble logging into your UTA On Demand app:
First, try restarting your app by exiting the app and logging back in.
Second, try updating your app by deleting the app and reinstalling it.
Still not working? Contact us at (385) 217-8191 and we can help!
We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.
Can service animals or pets ride with me?
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
Phone call policy
Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.
Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.
Riders must be 13 years of age or older. Children under the age of 13 can ride when accompanied by a parent or guardian. We will not supply car seats, but riders traveling with children who require them may bring their own. Riders are responsible for securing any such car seat and for ensuring that it fits all legal requirements.
Who can use UTA On Demand?
UTA On Demand is available to anyone (all residents, workers, and visitors) traveling in the southern Salt Lake County, Salt Lake City Westside, Tooele County, or South Davis County service areas during each zone’s respective operating hours.
Can I bring someone along with me?
You can request a ride for up to 5 additional riders in your vehicle with you. Each additional rider costs $2.50. The cost of all riders will be billed to the card on file.
How do I know where to meet my driver?
We’ll assign you a “virtual bus stop” where you’ll meet the vehicle, usually at a nearby corner or no more than a block away. Check the app for directions and follow your driver’s progress in real-time so you know exactly when to head to your stop.
How do I get in contact with my driver if I can’t find them?
Once your driver is nearby, you’ll see a phone icon on your screen with the Driver Partner's name. You can tap on the icon and our app will connect you with your driver to help you find them.
How do I pay for my rides?
You can pay for your ride in the UTA On Demand app using a credit or debit card, FAREPAY card, or passes like the Eco Pass or Student Pass linked to your account. These cards can be added in your app or added to your account over the phone, just call 385-217-8191.
For those booking rides for multiple riders (ie. groups going to the same destination), you can now book using your method of payment and include up to 4 additional riders at no extra cost. This means the fare for a one-way ticket/ride is only $2.50. This is a trial feature and expires July 31, 2022.
You can also pay using valid UTA paper or mobile tickets or passes by selecting: ‘UTA Paper Ticket or Transfer’ in the app under Payment Methods* and show your paper or mobile ticket when you board. For more detailed ways to pay, visit the app help center. *Excludes cash.
Can I bring my bike?
We can accommodate bikes in a van as long as there is space available in the back and it doesn’t disrupt the ride for another rider. We cannot guarantee that we will always be able to accommodate a bike so it’s at the rider’s own risk. We usually try our best to be as accommodating as possible.
Doesn't FrontRunner cost more?
That depends. If you're traveling for more than one station then you can buy an upgrade ticket at a ticket vending machine before you board the train. If you're traveling from only one station to the next, then no upgrade ticket is needed.
Does UTA offer a paratransit service for riders with disabilities?
Yes! Learn more about UTA’s Paratransit Service ADA program here.
Can I transfer?
Yes. Like standard UTA services, UTA On Demand fares are transferable to and from other modes like TRAX and FrontRunner. Please note that due to the on demand nature of the service, transfers are not allowed between two consecutive UTA On Demand trips.
How do I report a complaint?
Please contact us at firstname.lastname@example.org or by calling our support line at 385-217-8191 to report a complaint. Be sure to include as much information as possible and we’ll do our best to help.
Can I book a ride in advance?
No, passengers cannot book rides in advance with the UTA On Demand service. Just book a ride a few minutes before you need to leave, and we'll connect you with a vehicle in real-time.