How can I contact Stevens Shuttle?
Please contact us at 201-474-3376 or by email at [email protected].
What is Stevens Shuttle?
Stevens Shuttle powered by Via is a dynamically routed, app-based shuttle service in partnership with Stevens Institute of Technology. The service is open to all Stevens students and faculty with stevens.edu email addresses. You can request rides that start or end at Stevens’s campus depending on service hours. You can also call (201) 474-3376 and a member of our team can book a ride on your behalf.
When and where does Stevens Shuttle operate?
Stevens Shuttle operates 6:30am - 3am Monday through Friday, 9am - 3am Saturday, and 12pm - 3am Sunday in Hoboken. You can book rides between campus and the train stations or hospital before 8pm and between campus and anywhere after 8pm in Hoboken.
Who is driving my Stevens Shuttle?
We take safety very seriously. When you book a Stevens Shuttle ride, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance. All Driver Partners undergo thorough background checks before driving on the Stevens Shuttle platform.
But the necessary insurance and licensing are no-brainers. We expect more! We want all Stevens Shuttle drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride – you’ll help us make sure only the best drivers get to drive for Stevens Shuttle.
What platform(s) is the app available on?
Download the Stevens Shuttle app to access the service. The Stevens Shuttle app is available for both iPhone and Android. It’s free to download, so get riding today!
How many people will I share with?
The number of passengers you will share a ride with varies depending on who’s headed in the same direction at the same time and the make and model of the vehicle picking you up! Everyone who you ride with will be fellow Stevens students or faculty. At the time of launch and until otherwise communicated, vehicles and bookings will be limited to a capacity of 6.
Do I qualify for the service?
Stevens Shuttle is open to anyone with a stevens.edu email. Any Stevens Institute of Technology students or faculty can download the app and book a ride!
How do I get the app?
To access Stevens Shuttle, download the app! The Stevens Shuttle app is currently available for iPhone and Android devices. You can download the app here for iPhone and here for Android. The app is available in the App Store and Google Play Store. If you do not have a smartphone, please call (201) 474-3376 and one of our member service representatives can help you set up an account.
How do I create a Stevens shuttle account?
If this is your first time using the app, you'll need to press "Get Started" and create an account before you can log in and book a ride.
Step One: Click on the "Get Started" button in the home screen of the app.
Step Two: Enter the requested personal information on the first page of this screen. You can even add a photo if you like!
Step Three: Click “Next” to move to the second page. You’re finished and your account is created!
How do I book a Stevens Shuttle ride?
Download the free Stevens Shuttle app (available on iPhone and Android), sign up for Stevens Shuttle, and book a ride to or from any location in the service zone in a few super easy steps.
STEP 1 [Setting Pickup]: Move the map until the red marker is at your desired pickup location and select “Confirm.” You can also manually type your address in the search bar and select the correct one from the drop down.
STEP 2 [Setting Dropoff]: Type your destination into the “My Destination” box. You can also select “Set on map,” move the gray marker to your desired dropoff location, and press "Set My Destination." You may also be prompted to select your specific campus pickup or dropoff address. We will check for available vehicles and connect you with the best vehicle for your ride.
STEP 3 [Booking ride]: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location and information on the car picking you up, will then be displayed.
Don't have a smartphone? Call Stevens Shuttle live support at (201) 474-3376 to book a ride over the phone. Please be prepared to provide the phone number tied to your account, your pick up address, and your drop off address.
What are the points of interest in the app?
These are locations Stevens Shuttle believes will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from!
Where do I wait for my Stevens Shuttle?
After you book a ride, the app will display the pickup location where the vehicle will meet you. Stevens Shuttle will meet you at a nearby corner before 10pm and right at your location after 10pm! If you are a rider with accessibility needs and have noted that in your account page, your rides will always come to your address.
Make sure you’re at the pickup spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is 10 minutes away, 5 minutes away, and again when it arrives. For assistance, you can reply to that text or call our Live Support team at (201) 474-3376 - we can always help! Additionally, you can contact the Driver Partner at any time directly through the app by pressing the small phone icon located on the right, at the bottom of the screen. Your phone number will always be masked before you are connected with the driver.
Remember: Stevens Shuttle is a community, and you’re sharing your ride with other members. Keeping them waiting results in delays for the whole community, and if you’re more than 2 minutes late, the vehicle will have to leave.
Want to track your vehicle while you wait? In the app, zoom out from your pickup spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches.
How do I know when my vehicle will arrive?
After you set your pickup and dropoff in the app, we'll give you an estimated time until your vehicle arrives. When your car is 5 minutes away, we'll send you a text message to let you know that your ride is getting close. When your ride arrives, we'll send you another text to let you know!
How much does a ride cost?
All rides are completely free as long as you’re an eligible Stevens student or faculty member.
Can I bring my friends and family with me on a ride?
Yes! +1s are all also free.
What do Stevens Shuttle vehicles look like
The best way to identify your Stevens Shuttle ride is by checking the license plate number displayed in your app and in the text messages you receive from us. Additionally, our vehicles are will have a Stevens sticker in the back windows and a reflective Via logo in the front.
How do I know which car is mine?
When you book your vehicle, we'll list the information about the car coming to pick you up directly in the ride screen. This will include the license plate number as well as the make and model of car.
When the vehicle is approaching, we'll send you a quick reminder text with this information (as well as the pick up spot). Once the vehicle has arrived, you'll receive another text and a "Your ride is here" notice in your app.
I don't have a smartphone. Can I still create an account?
Yes, you can create an account over the phone. Please call our live support number at (201) 474-3376 and an agent will assist you.
How do I cancel a ride?
After a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen.
Please note that sometimes the "Cancel Ride" button will be hidden on the screen in order to give you more space to view the map. You can find the button again by pressing the grey line on the bottom of your screen just above the vehicle license plate number.
I am a passenger with a wheelchair. Do you have vehicles that can accommodate me?
Yes! If you need a wheelchair accessible vehicle, please make sure to toggle on the wheelchair accessible option in your account profile. To find this toggle, go to the in-app menu, then press your name in the top left to access your account page. From there, simply press on the “Wheelchair accessibility” toggle to indicate that you are a wheelchair passenger. If you don't have a smartphone and require assistance with creating your account, you can let our Live Support team know you need a wheelchair accessible vehicle at that time. You will then be matched with a wheelchair accessible vehicle for your ride and receive curb to curb service.
My driver was great! How can I thank them?
Our Driver Partners are the butter to our bread. Simply put, they’re the best! If you had a great experience with a driver, please let us know by filling out the feedback screen after your ride.
How do I retrieve something left in a vehicle?
We’ve all been there, and we feel for you! As soon as you realize an item is missing, please let us know by emailing us at [email protected], and we’ll put you in touch with your driver to track it down!
Why is my place-pin in the middle of the ocean?
We’re not quite ready to pilot Stevens Submarine Shuttle,, so your map definitely shouldn’t be defaulting to a strange location. Make sure that Location Services are enabled for the Stevens Shuttle app on your phone (Settings - Privacy - Location Services)!
Can I change my destination once I’m in the car?
We get it - mistakes happen, plans change, and sometimes the destination you booked to is no longer the destination you need to get to.
While we aim to please on every Stevens Shuttle ride, in the event that a change would delay another passenger in the car or awaiting pick up, we can't accommodate requests for changes to drop-offs. You can always shoot us a text or call us mid-ride at (201) 474-3376, and we'll certainly try our best to accommodate your situation. If you haven't gotten on board yet, just cancel the ride and re-book with the new destination!
Where can I see my past rides and purchases?
You can view any past rides and purchases right in your app under "Menu" - "History."
My driver left without me!
Oh no - we're sorry we didn't get you on board!
If you were marked as a "No Show" and you still need a ride, please re-book directly in your app or over the phone with our Live Support Team, and send an email so we can look into what went wrong.
If your app is indicating that you were picked up, please text our Live Support Team directly by replying to any message we have sent you, so we can cancel that ride and make sure you are able to re-book. You can also call us directly at (201) 474-3376.
No Weapons Policy
Via’s No Weapons Policy can be found here.
Can service animals or pets ride Stevens Shuttle with me?
Via’s Service Animal Policy can be found here.
Can I smoke or use an electronic cigarette in my vehicle?
Smoking of any kind is prohibited in your vehicle. This includes e-cigarettes, vaporizers, or "smokeless" cigarettes.
Can I eat in the vehicle?
We know that you are folks on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars. If spills occur, we may have to charge you a cleaning fee.
I was charged a cleaning/damage fee - what is this?
Our Driver Partners work hard to maintain their vehicles and take pride in their upkeep and cleanliness. In the event that the interior or exterior of the vehicle is damaged or dirtied as a result of intentional or negligent acts such as aggressive slamming of doors, vomiting, or pet accidents, a fee may be assessed and charged when applicable.
The exact amount charged will depend on the extent of the damage, up to $250. Stevens Shuttle will always notify members when such a charge is necessary.
Can I use my phone while on a shared ride?
Please be considerate of other members in your vehicle and limit phone calls to quick logistics and emergencies during shared rides.
Can I bring luggage/personal items in my vehicle?
Your vehicle is a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably sized bag. Think of it this way - if the passenger who showed up before you had the same sized item and the car was at full capacity, would your item fit as well? If the answer is no, then we can't guarantee we'll be able to take you and your bag on board.
Zero Tolerance Policy
Via’s Zero Tolerance Policy can be found here.
Anti-Discrimination Policy
Via’s Anti-Discrimination Policy can be found here.
More questions?
Please contact us at 201-474-3376 or email us at [email protected].