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Lake Link: On-Demand transit at your fingertips.
Free, reliable, and on-demand shared rides are here. Book your trip through the app and start riding.
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Use Lake Link to get anywhere you need to go across South Lake Tahoe.
Lake Link brings you convenient, on-demand transit. When you’re ready to go, book a ride straight from your phone and get picked up by a professional driver in a comfortable, modern vehicle.
Service hours
Sunday - Thursday: 7am - 9pm
Friday - Saturday: 7am -11pm
Accessibility
Wheelchair accessible vehicles (WAVs) are available.
How much do rides cost?
Free
Can I book a ride in advance?
No. Lake Link is an on-demand service. You can view current wait times by inputting your trip details.
What is changing about Lake Link?
We've refreshed the Lake Link app with a cleaner, more intuitive look that makes booking easier than ever. We've also expanded the service area – now organized into zones - to get more riders to more places. And with new zone-to-zone travel options, you can now connect Lake Link with fixed-route bus service in a single trip.
How the new zone-based service works
Why can't Lake Link take me all the way?
Many trips are still served entirely on Lake Link, door-to-door with no transfer. If you're traveling within your zone, or heading to Stateline from Zone 1 or 2, Lake Link takes you the whole way just like before.
When do these changes take effect?
The expanded service area and zone-to-zone transfers will start on July 15th.
Why do I have to transfer?
Who will I be sharing my ride with?
Other passengers headed in the same
direction may be picked up and dropped
off during your trip. This keeps the
service fast and efficient!
Already have the Lake Link app?
Frequently Asked Questions
How does the service work?
Service animals are always welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please send an email to our support team at the email listed above explaining the situation.
Pets that are not service animals are also allowed, but pets should be kept in an airline-approved carrier to use the service.
Account Information
You can cancel your ride directly from the app or by calling our support team at the number listed above. Remember, canceling at the last minute can negatively impact other riders, so please cancel as soon you know that you don’t need a ride.
General Policies
This service is powered by Downtowner. Downtowner has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Downtowner Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Downtowner Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.
If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback/report the issue using the app, email us at the support email address or call us at the Live Support number listed above.
Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.
Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.
Downtowner does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Downtowner does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Downtowner's anti-discrimination policy will lose access to the Downtowner Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the app or email us at the support email listed above.
Smoking of any kind by riders and drivers is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.