Retiring our pre-booking zone.

Beginning August 12, Commuter Shuttles and the Caltrain Connector will replace pre-booking.

What is Shuttle Connection?

Shuttle Connection (formerly known as Via Bay Area) is the South Bay office’s commuter shuttle program. With a valid @linkedin.com email address, riders can ride commuter shuttles, and/or book rides to and from the office. A valid LinkedIn badge is also required in order to ride on the shuttles. 

For hyper-local employees in the greater Sunnyvale area, Door-to-Door rides can be booked at any time during service hours, on-demand. All shuttles are WiFi-equipped, allowing employees to work during their commute, or sit back and relax. 

Employees living outside this zone can ride on our commuter shuttles servicing parts of SF, East Bay, and the South Bay.

Shuttle Connection also offers a Caltrain Connector shuttle between the Mountain View and Sunnyvale Caltrain stations and the office.

Where does Shuttle Connection operate?

Commuter shuttles serve the following areas: Van Ness, Inner Richmond, San Mateo, & San Ramon, Dublin, Pleasanton, Union City, Fremont, Warm Springs, Milpitas, Santa Clara, San Jose, & Cupertino. 

The Door-to-Door zone encompasses Mountain View, Sunnyvale, and parts of Santa Clara. 

Regional maps and a full list of stops are available at go/Shuttle Connection. View the service map below:

When can I ride?

Commuter shuttle services are available during peak commute hours with shuttles arriving to campus between 8:00 AM - 10:00 AM (morning trips) and departing from campus between 4:00 PM - 6:00 PM (afternoon trips). 

The Caltrain Connector runs Monday through Friday during morning and evening commute times only (approximately 6:30 - 10:00 AM and 3:30 - 7:00 PM).

Door to Door service is available Monday - Friday, 7:00 AM - 7:00 PM.

To learn more and view timetables, please visit go/ShuttleConnection.

How much do rides cost?

All rides are absolutely free!

Who is driving my vehicle?

You are our most precious cargo, and we take safety very seriously. When you ride Shuttle Connection to work, we connect you with a vehicle operated by a trained and experienced driver who is covered by the required insurance. All Driver Partners undergo thorough background checks before driving with us.

We want all our drivers to be downright amazing, so don’t forget to leave feedback for your driver after each ride!

Can I book a ride in advance?

You won’t be able to pre-book shuttle rides with Shuttle Connection. Instead, catch a ride at a designated pick up spot or book a Door-to-Door ride when you’re ready to go.

How many people will I ride with?

The number of passengers you will share a ride with varies depending on what type of ride you're taking! For commuter shuttles, the A, B, C, and G lines seat ~50 passengers, while all other shuttles (including the Caltrain Connector) seat up to 14. Door-to-Door vehicles seat up to 6 passengers, while wheelchair accessible Door-to-Door vehicles seat up to 4 ambulatory passengers and one person in a wheelchair.

How do I create a Shuttle Connection account?

If this is your first time using the app, you'll need to press "Get Started" and create an account before you can log in and book a ride. To sign up, you must use your LinkedIn email address and credentials.

How do I book a ride?

To ride a commuter shuttle or the Caltrain Connector, no booking is required! Open the Shuttle Connection app, then tap a stop on the map to see shuttle schedules and upcoming arrival times, or enter your origin and destination to see a real-time trip plan.

To request an on-demand ride in real time, ensure that you're in the Door-to-Door zone, then set your pick up and drop off location and accept the proposal that is most convenient for you. 

Where do I wait for my vehicle and how do I know when it will arrive?

For commuter shuttles, route stops will be clearly labeled on the in-app map. By clicking on a stop, you will see a real time estimate of when the shuttle is next scheduled to arrive. Alternatively, you can set your desired pickup and dropoff locations in the app and let the app generate the best trip plan for your journey. This may entail taking a shuttle directly to the office, or connecting from Caltrain to the Caltrain Connector. When boarding the shuttle, you must be prepared to tap your LinkedIn badge or show your digital bus pass. Without a badge or pass, you will not be permitted on board. Please be at the stop before the shuttle arrives, otherwise it may leave without you.

For Door-to-Door service, after booking a ride, the app will display the pickup location where the vehicle will meet you. Make sure you’re at the pickup spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a notification when the vehicle is on its way and again when it arrives. To track your vehicle while you wait, in the app, zoom out from your pickup spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches. We also recommend you confirm your name with your driver when you board to ensure you're boarding the correct vehicle.

What do Shuttle Connection vehicles look like?

The commuter shuttles are large vehicles with white or gray exteriors. On the dashboard of every commuter shuttle is a sign containing the corresponding route letter and final destination (signs for inbound morning shuttles will be labeled "LMC").

Door-to-Door vehicles are wrapped in Shuttle Connection colors and have the Via logo clearly displayed. You can also identify your ride by checking the license plate number displayed in your app and in the text messages you receive from us.

Can I book for additional passengers?

You can book for up to four additional passengers for Door-to-Door rides. No additional passengers are permitted to board commuter shuttles without a valid LinkedIn badge or digital bus pass. At this time, we are unable to provide transportation for children.

How do I cancel a ride?

For Door-to-Door rides, after a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen. Consumer shuttles run on a fixed-route, and require no cancellation.

Are bicycles allowed in vehicles?

Yes! We'll have bike racks on our vans and shuttles, and storage space for bikes underneath our larger shuttle-buses. Please let your driver know you’re loading a bike.

I am a passenger with a wheelchair. Do you have vehicles that can accommodate me?

Yes! If you need a wheelchair accessible vehicle for a Door-to-Door ride, please make sure to toggle on the "Wheelchair Accessible" option in your account profile. To find this toggle, go to the in-app menu, then press your name in the top left to access your account page. Once in the account page, select ‘Special Settings’. From there, simply press on the Wheelchair accessibility toggle to indicate that you require a wheelchair accessible vehicle. If you are not commuting within the Door-to-Door zone and require a wheelchair accessible commuter shuttle or Caltrain Connector, please email the Workplace Transportation team (Transportation@LinkedIn.com).

Where’s the shuttle?

The Caltrain Connector runs on a loop between the Mountain View & Sunnyvale Caltrain stations and campus during peak commute hours, and all other commuter shuttles will run two loops in the morning and two loops in the evening. Timetables for all routes are available at go/Shuttle Connection. For real-time estimates of the shuttle’s next arrival to your stop, simply click on the bus stop icon in the Shuttle Connection app.

My driver was great! How can I thank them?

If you had a great experience with a driver, please let us know by filling out the feedback screen after your Door-to-Door ride.

How do I retrieve something left in a vehicle?

As soon as you realize an item is missing, please let us know by emailing us at support-linkedin@ridewithvia.com. If the item is found, will coordinate for dropoff at B1 Front Desk Reception as soon as possible.

Why is my place-pin in the middle of the ocean?

We’re not quite ready to pilot Via’s shared submarine service, so your map definitely shouldn’t be defaulting to a strange location. Please make sure that Location Services are enabled for the Shuttle Connection app on your phone (Settings - Privacy - Location Services), and that should bring you back to dry land!

Can I change my Door-to-Door ride destination once I’m in the car?

In the event that a change would delay another passenger in the car or awaiting pick up, we can't accommodate requests for changes to drop-offs. You can always shoot us a text or call us mid-ride at 408-900-6939, and we'll certainly try our best to accommodate your situation. If you haven't gotten on board yet, just cancel the ride and re-book with the new destination!

My driver left without me!

Oh no - we're sorry we didn't get you on board! If you were marked as a "No Show" and you still need a Door-to-Door ride, please re-book directly in your app or over the phone with our Live Support Team, and send an email so we can look into what went wrong. Commuter shuttles run on a fixed schedule and we don’t know who's planning on riding, so please make sure you're at the shuttle stop by the shuttle's estimated time of arrival.

If your app is indicating that you were picked up by a Door-to-Door vehicle when you were not, please text our Live Support Team directly by replying to any message we have sent you, so we can cancel that ride and make sure you are able to re-book. You can also call us directly if you do not have SMS and we can help sort the situation out.

No Weapons Policy

Via’s No Weapons Policy can be found here.

Where can I see my past rides?

You can view any past Door-to-Door rides right in your app under "Menu" - "History." This will not include any commuter shuttle rides.

Can service animals or pets ride with me?

Via’s Service Animal Policy can be found here.

Can I smoke or use an electronic cigarette in my vehicle?

Smoking of any kind is prohibited in your vehicle. This includes e-cigarettes, vaporizers, or "smokeless" cigarettes.

Can I eat in the vehicle?

We know that you are folks on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars.

Can I use my phone while on a shared ride?

Please be considerate of other members in your vehicle and limit phone calls to quick logistics and emergencies during shared rides.

Zero Tolerance Policy

Via’s Zero Tolerance Policy can be found here.

California Anti-Discrimination and Sexual Harassment Policy

Via’s California Anti-Discrimination and Sexual Harassment Policy can be found here.

Insurance Disclosure

Via facilitates rides between passengers and private drivers using personal vehicles, and maintains insurance providing a minimum of $1,000,000 per incident coverage.

Can I bring luggage/personal items in my vehicle?

Your vehicle is a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably sized bag. Think of it this way - if the passenger who showed up before you had the same sized item and the car was at full capacity, would your item fit as well? If the answer is no, then we can't guarantee we'll be able to take you and your bag on board.

Please contact us at 408-900-6939 or email us at support-linkedin@ridewithvia.com.

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