"It's a major help being able to get around a lot more than I did before using the old transportation. It's a blessing."
– Denise, RIDE rider
Like a shared taxi, but better.
Get on-demand, convenient and affordable rides just about anywhere within the Wilson city limits.
RIDE is Wilson, NC's on-demand transportation service that works like a smart bus. When you’re ready to go, book a shared ride straight from your phone and get picked up in a comfortable vehicle a short walk away. Commute, explore the sights, or get just about anywhere you need without breaking the bank. Trips may be shared but the maximum number of passengers per vehicle will be limited.
Individual ride: $2.50
Additional passengers: $1 each
Children 8 and under: Free
Wilson Transit Senior Citizen and Disabled ID card holders are eligible for discounted pricing by calling 252-595-5357.
Yes, simply call 252-595-5357 and we’ll assist you over the phone.
Can I bring someone along with me?
Sure! You can book seats for additional passengers. All additional passengers will be charged $1.00. The cost of all riders will be billed to the card on file.
Zero Tolerance Policy
RIDE's service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.
If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app, reply to the text message confirmation of your ride, email us at email@example.com to report the issue, or call us at the Live Support number, 252-595-5357.
Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the Via app or email us at firstname.lastname@example.org.
How do I know where to meet my driver?
We’ll assign you a “virtual bus stop” where you’ll meet the vehicle, usually at a nearby corner or no more than a block away. Check the app for directions and follow your driver’s progress in real-time so you know exactly when to head to your stop.
Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
How do I pay for my rides?
When creating an account, you’ll be prompted to add your credit or debit card information. You will be automatically charged once you’ve completed a ride.
To purchase ride credit you may go to either of the following locations:
208 Nash St. Wilson. Monday – Friday 8:30am to 6pm, Saturdays from 9am to 12pm.
112 Goldsboro St. E Monday - Friday 8am to 5pm.
Can I cancel my ride?
Yes, you can cancel your ride directly from the app or by calling customer service at 252-595-5357. Remember, canceling at the last minute can negatively impact other riders, so remember to cancel as soon you know that you don’t need a ride.
What should I do if my driver leaves without me?
Re-book directly in your app, and then send an email explaining what happened to email@example.com. You won’t be charged for this ride.
What do the vehicles look like?
All vehicles are branded with RIDE’s logo and colors, so they should be easy to spot.
Are vehicles wheelchair accessible?
Yes! Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair Accessibility toggle to turn it on. This will also unlock door to door service.
Can I change my destination once I’m on board?
Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.
Can I set a favorite location in the app?
Yes. Tap the Favorites tab in the app menu, then tap Set Home Address, Set Work Address, or create and name a new favorite.
What are the points of interest in the app?
These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from!
Can I leave feedback for my driver?
Feel free to fill out the feedback screen in the app after your ride.
Do I tip the driver?
No. Our drivers do not accept tips.
How do I reset my password?
Open the app and select “Get Started.” In the password box, select “Forgot your password?” and follow the prompts.
I left something in the vehicle — how do I retrieve it?
Please email us at firstname.lastname@example.org with a description of the missing item.
How do I report a complaint?
Complaints must be filed in writing or in person no later than 180 days after the alleged act of discrimination occurred to, Transportation Manager, Wilson Transit System, 320 East Nash Street, Wilson, NC 27893 or PO Box 10, Wilson, NC 27894
We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.
Can service animals or pets ride with me?
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
Phone call policy
Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.
Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.
Riders must be 13 years of age or older. Children under the age of 13 can ride when accompanied by a parent or guardian. We will not supply car seats, but riders traveling with children who require them may bring their own. Riders are responsible for securing any such car seat and for ensuring that it fits all legal requirements.
Are you closed on holidays?
RIDE does not operate on Thanksgiving or Christmas, but it does operate on other city holidays, although sometimes with a smaller pool of drivers.
Title VI statement
As a recipient of Federal financial assistance, Wilson Transit System does not exclude, deny benefits to, or otherwise discriminate against any person on the grounds of race, color, religion, sex, national origin, or on the basis of disability or age in admission to, participation in, or receipt of the services and benefits of any of its programs and activities or in employment therein, whether carried out by Wilson Transit System directly or through a contractor or any other entity with whom Wilson Transit System arranges to carry out its programs and activities.
This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Americans with Disabilities Act of 1990, and Regulations of the U.S. Department of Health and Human Services issued pursuant to the acts. Title 45 Code of Federal Regulations Part 80, 84, and 91. (Other Federal Laws and Regulations provide similar protection against discrimination on grounds of sex and creed.)
In case of questions concerning this policy, or in the event of a desire to file a complaint alleging violations of the above, please contact the Wilson Transit System Office at 252-399-2488.
RIDE 10-Ride Pass*
The RIDE 10-Ride Pass costs $20. The RIDE 10-Ride Pass allows you to take 10 rides for a total of $20, saving a total of $5 over the full-fare price of ten single trips (assuming $2.50/trip cost for single trips). The RIDE 10-Ride Pass covers rides anywhere in our operating zone during all operating days and hours.
The RIDE 10-Ride Pass will expire after the 10th trip is completed. The RIDE 10-Ride Pass will be auto-renewed until you cancel it. You can cancel your RIDE 10-Ride Pass subscription at any time in the app by clicking on ViaPass in the app menu, then clicking auto-renew.
Some things to remember:
The RIDE 10-Ride Pass is activated when you take your first ride.
Additional fees of $1 per passenger apply for +1s (additional passengers).
The RIDE 10-Ride Pass is only valid for rides within the Wilson zone. If you’re using Via while in another city, you’ll need to pay for each individual trip, or buy extra Ride Credit or a local Pass.
*Terms & Conditions: Each individually purchased RIDE 10-Ride Pass is limited to a single user, account and device (i.e., multiple account holders cannot share a single RIDE 10-Ride Pass). Via reserves the right to deactivate any RIDE 10-Ride Pass it determines to be used in violation of these terms, with immediate effect, and without refunds. A RIDE 10-Ride Pass holder may book rides for his or her +1’s, though additional fees apply. The RIDE 10-Ride Pass cannot be combined with other offers or promotions.Via reserves the right to cancel this offer or modify its terms at any time. Via does not guarantee the availability of rides.
No Weapons Policy
Via has a strict "No Weapons" policy. This means that if any Driver Partner or rider possesses a weapon, regardless of whether possession of such a weapon is legal or whether they have a lawful permit for that weapon, they will be removed from the service. Note that we reserve sole judgment on what constitutes a "weapon."
Help us make our shared community safer for all riders and Driver Partners by refraining from bringing weapons of any kind when you ride with Via. If you observed a weapon during your trip, please contact us at email@example.com or call us at the Live Support number, 252-595-5357.