Ventra Card accepted. Free transfers with Pace Bus & $0.30 transfers with CTA.
Like a rideshare, but better.
Get safe, affordable and convenient rides overnight in Harvey area communities and O'Hare area business.
Click the maps below to expand:
Harvey Area
O'Hare Business Area
Travel anywhere in Harvey, Phoenix and parts of Markham and South Holland – get to/from work, school, home, and other late-night locations. Connect to the Pace Route 352 Bus at the Harvey Transportation Center.
Hours:
Sun 11pm – Mon 5am
Tue – Fri 12am – 5am
Sat 11pm – Sun 6am
Travel between the Rosemont CTA Station and anywhere in the southern O'Hare Airport area including cargo, catering and hotel businesses. Connect to/from the CTA Blue Line.
Hours:
Daily 11:30pm – 5:30am, including holidays.
Pace Connect is Chicagoland's overnight on-demand rideshare service that gives you a safe, affordable way to get to/from work when there are few other options available. When you’re ready to go, book a shared ride and get picked up in a sleek, comfortable vehicle. Commuting at night has never been easier.
Free transfers to/from Pace Bus, $0.30 transfers to/from CTA when you pay with Ventra Card.
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Easy ways to pay:
Credit/debit card
Ventra Card
Cash payment not accepted
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Accessibility:
All vehicles are wheelchair accessible
How to ride Pace Connect.
3 easy steps to get on board in no time.
1. Create an account
2. Book a ride.
3. Meet your driver.
Download the Pace Connect app from your preferred app store and follow the simple signup steps.
Enter your pickup and dropoff address. Choose the ride that works for you by tapping Book This Ride.
Check the app to see your designated pickup point. Itmay be a short walk away, but whenever possible we'll pick you up and drop you off right where you need.
*Tap the accessibility icon in your profile to be able to request wheelchair vehicles.
No smartphone? No problem!Book a ride by calling 847-793-1151.
Take your first ride today.
Any questions? Call us at 847-793-1151 or email us at support-paceconnect@ridewithvia.com
Want to drive for us?
Predictable earnings, flexible schedule. Earn up to $27/hour while driving with Via. Ready to join our global community of Driver Partners?
Yes, simply call 847-793-1151 and we’ll assist you over the phone.
Can I bring someone along with me?
Sure! You can book additional passengers. All passengers' fares will be charged using the payment method selected for the journey.
Zero Tolerance Policy
Pace Connect’s service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.
If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Pace Connect app, reply to the text message confirmation of your ride, email us at support-paceconnect@ridewithvia.com to report the issue, or call us at the Live Support number, 847-793-1151.
Anti-Discrimination Policy
Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the Pace Connect app or email us at support-paceconnect@ridewithvia.com.
How do I know where to meet my driver?
At the Rosemont CTA station, find the signs for the designated pick up and drop off point. If you are calling a ride from your home or employer we'll pick you up as close as possible to your door. Due to some airport restrictions for the O'Hare service area, we may not be able to meet you beyond certain security areas. Check the app for directions on where to meet the vehicle and follow your driver’s progress in real-time so you know exactly when to head to your stop.
Cigarette policy
Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
How do I pay for my rides?
You have the choice to pay for Pace Connect in the app (at the time of booking) or by tapping your Ventra Card in the Pace Connect vehicle.
To pay in the app, choose the debit/credit card option. Your card will be charged the $2.00 fare.
To pay with your Ventra Card, choose the option in the app to pay with Ventra. The driver will know that you need to pay by Ventra Card when you board. At the time of boarding, tap your Ventra Card on the Ventra reader in the vehicle. For that option, you'll be charged as if you boarded any other regular Pace service--$2.00 if it's a first ride, 30 cents if it's a transfer from CTA, free if it's a transfer from Pace regular fixed route, and no charge if you use an active pass.
Can I cancel my ride?
Yes, you can cancel your ride directly from the app or by calling customer service at 847-793-1151. Remember, canceling at the last minute can negatively impact other riders, so remember to cancel as soon you know that you don’t need a ride.
What should I do if my driver leaves without me?
Re-book directly in your app, and then send an email explaining what happened to support-paceconnect@ridewithvia.com. You won’t be charged for this ride.
What do the vehicles look like?
All vehicles are branded with Pace Connect’s logo and colors, so they should be easy to spot.
Are vehicles wheelchair accessible?
Yes! Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair Accessibility toggle to turn it on. This will also unlock door to door service.
Can I change my destination once I’m on board?
Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.
Can I set a favorite location in the app?
Yes. Tap the Favorites tab in the app menu, then tap Set Home Address, Set Work Address, or create and name a new favorite.
What are the points of interest in the app?
These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from!
Can I leave feedback for my driver?
Feel free to fill out the feedback screen in the app after your ride.
Do I tip the driver?
No. Our drivers do not accept tips.
How do I reset my password?
Open the app and select “Get Started.” In the password box, select “Forgot your password?” and follow the prompts.
I left something in the vehicle — how do I retrieve it?
Please email us at support-paceconnect@ridewithvia.com with a description of the missing item.
How do I report a complaint?
Please contact us at support-paceconnect@ridewithvia.com or by calling our support line at 847-793-1151 to report a complaint. Be sure to include as much information as possible and we’ll do our best to help.
Eating/drinking policy
We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.
Can service animals or pets ride with me?
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
Phone call policy
Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.
Luggage policy
Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.
Age policy
Riders must be 13 years of age or older. Children under the age of 13 can ride when accompanied by a parent or guardian. We will not supply car seats, but riders traveling with children who require them may bring their own. Riders are responsible for securing any such car seat and for ensuring that it fits all legal requirements.
No weapons policy
Pace Connect has a strict "No Weapons" policy. This means that if any Driver Partner or rider possesses a weapon, regardless of whether possession of such a weapon is legal or whether they have a lawful permit for that weapon, they will be removed from the service. Note that we reserve sole judgment on what constitutes a "weapon."
Help us make our shared community safer for all riders and Driver Partners by refraining from bringing weapons of any kind when you ride with Via. If you observed a weapon during your trip in the Pace Connect service, please contact us at support-paceconnect@ridewithvia.com or call us at the Live Support number, 847-793-1151.
