Yes, simply call 01908 252526 and we’ll assist you over the phone. You may also follow this link to book on our web portal: http://mkconnect.app.ridewithvia.com/

You can bring up to 4 additional passengers. See the above section for a pricing breakdown. 

Note: All children, regardless of age, must be marked as an additional passenger when booking your journey. This requirement is due to vehicle capacity restrictions based on the number of passengers.

All vehicles are branded with the service’s logo and colors, similar to the graphic shown above, so they should be easy to spot.

Yes! Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair Accessibility toggle to turn it on. This will also unlock door to door service. 

Mobility scooters are not permitted to be taken on public transport in Milton Keynes due to the safety concerns and specific assessments required prior to boarding.

Open the app and select 'Get Started.' In the password box, select 'Forgot your password?' and follow the prompts.

If you cancel a ride within 5 minutes from booking, we’ll waive the cost of the cancellation. Otherwise, we’ll charge you a full fare.

If the driver cannot locate you after the 2-minute waiting period, you’ll be liable for a no-show penalty equivalent to a full fare.

Re-book directly in your app, and then contact us in our support portal: https://mycouncil.milton-keynes.gov.uk/service/Passenger_Transport_Contact_Us. Please describe the incident so our team can investigate the matter. You can also reach our live support team by calling 01908 252526. Please note that this line is unavailable between 9-10am on Wednesdays.

Please contact us with a description of the missing item using our support portal: https://mycouncil.milton-keynes.gov.uk/service/Passenger_Transport_Contact_Us

When creating an account, you’ll be prompted to add your credit or debit card information. You will be automatically charged once you’ve completed a ride.

All in 1 MK card bus pass:

You can travel with MK Connect for £1.20 per trip if you have an All in 1 MK card. Just enter your card number (the 18-digit number on the back of your pass card) as a new payment method into the app and you’ll be all set. Don’t forget: you’ll have to show your bus pass card to your driver once you board the vehicle.

Older Person's or Disabled Person's bus pass:

Just enter your bus pass number (the 18-digit number on the back of your pass card) as a new payment method into the app and you’ll be all set. Don’t forget: you’ll have to show your bus pass card to your driver once you board the vehicle.  If you’re travelling with someone, you will need to have a credit card on file to pay for the additional passenger, even if they are also a bus pass holder. Only one bus pass can be stored on each account, so any additional passengers must be paid for with a credit or debit card. When two bus pass riders want to ride with MK Connect, each passenger needs to create their own MK Connect account and book individually.

This service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.

If you feel that you are in imminent danger, please contact the police directly. After the ride has concluded, please provide feedback using the app, reply to the text message confirmation of your ride, or email us to report the issue.

Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the MetroConnect app or email us at [email protected].