Free rideshare around Miami-Dade County.

MetroConnect is the city's official rideshare service that easily connects you to Metrobus, Metrorail and takes you where you need around town.

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★★★★★

"Really helpful and convenient. The drivers are professionals – I feel very comfortable and safe!"

– Elder, MetroConnect rider

Like a shared taxi, but better.

Get free and convenient rides around 11 distinct zones across Miami-Dade County including North Dade, Northeast, Civic Center, Westchester, Kendall, Dadeland, Transit Way, Cutler Bay, and South Dade.

North Dade

Service hours: Weekdays 6:30am-7pm

Northeast

Service hours: Weekdays 6:30am-7pm

Westchester

Service hours: Weekdays 6:30am-7pm

Saturdays 8am - 6pm

Civic Center

Service hours: Weekdays 6:30am-7pm

Dadeland North & Dadeland South

Service hours: Weekdays 5:30am-7pm,

Saturdays 8am - 8pm, Sundays 8am-5pm

Kendall North & Kendall South

Service hours: Weekdays 6:30am-7pm

Cutler Bay

Service hours: Weekdays 5:30am-8pm

Transit Way

Service hours: Weekdays 5:30am-8pm

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South Dade

Service hours: Weekdays 6:30am-7pm

MetroConnect is Miami-Dade County's on-demand transportation service. When you’re ready to go, book a shared ride straight from your phone in one of our ten service zones and get picked up in a sleek, comfortable vehicle. Connect to Metrobus, Metrorail, commute, get to school, run errands, or get just about anywhere you need without breaking the bank.

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Price:

All rides are free.

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Accessibility:

Wheelchair accessible vehicles are available.

How to ride MetroConnect.

3 easy steps to get on board in no time.

1. Create an account.

2. Book a ride.

3. Meet your driver.

Download the MetroConnect app from your preferred app store and follow the simple signup steps.

Enter your pickup and dropoff address. Choose the ride that works for you by tapping Book This Ride.

Check out the app to find out exactly where to meet the vehicle. It may be a short walk from where you are, but it makes the journey faster.

*Tap the accessibility icon in your profile to be able to request wheelchair vehicles.

No smartphone? No problem!Book a ride by calling 786-321-5842.

Take your first ride today.

Any questions? Call us at 786-321-5842 or email us at support-miamidade@ridewithvia.com

Want to drive for us?

Predictable earnings, flexible schedule. Earn up to $16.78/hour while driving with Via. Ready to join our global community of Driver Partners?

Apply now

Frequently asked questions.

Can I book rides without a smartphone?

Can I bring someone along with me?

How do I know where to meet my driver?

How do I pay for my rides?

Can I cancel my ride?

What should I do if my driver leaves without me?

What do the vehicles look like?

Are vehicles wheelchair accessible?

Can I change my destination once I’m on board?

Can I set a favorite location in the app?

What are the points of interest in the app?

Can I leave feedback for my driver?

Do I tip the driver?

How do I reset my password?

I left something in the vehicle — how do I retrieve it?

How do I report a complaint?

Autonomous Vehicle (AV) FAQ.

What is an Autonomous Vehicle (AV)?

How do I know it’s safe?

Will there be a driver onboard?

Where can I go?

General policies.

Zero Tolerance Policy

Anti-Discrimination Policy

Cigarette policy

Eating/drinking policy

Phone call policy

Luggage policy

Service animal policy

Age policy

Can I book rides without a smartphone?

Yes, simply call 786-321-5842 and we’ll assist you over the phone.

Can I bring someone along with me?

Sure! You can book rides for you and any additional passengers.

Zero Tolerance Policy

Miami MetroConnect’s service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.

If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the MetroConnect app, reply to the text message confirmation of your ride, email us at support-miamidade@ridewithvia.com to report the issue, or call us at the Live Support number, 786-321-5842.

What is an Autonomous Vehicle (AV)?

An AV is a self-driving car that does not require a human to operate. It users a combination of sensor, image, and mapping technologies to travel and respond in real-time to its environment.

How do I know where to meet my driver?

We’ll assign you a “virtual bus stop” where you’ll meet the vehicle, usually at a nearby corner or no more than a block away. Check the app for directions and follow your driver’s progress in real-time so you know exactly when to head to your stop.

Anti-Discrimination Policy

Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the MetroConnect app or email us at support-miamidade@ridewithvia.com.

How do I know it’s safe?

All our self-driving cars have been tested extensively, and a human operator will always be behind the wheel monitoring the vehicle at all times.

Cigarette policy

Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.

Will there be a driver onboard?

Yes! The vehicles are self-driving, but there will be an AV operator on board at all times to ensure safe operation of the vehicle and aid passengers as needed.

How do I pay for my rides?

All MetroConnect rides are currently fare-free.

Can I cancel my ride?

Yes, you can cancel your ride directly from the app or by calling customer service at 786-321-5842. Remember, canceling at the last minute can negatively impact other riders, so remember to cancel as soon you know that you don’t need a ride.

Can I cancel my ride?

Yes, you can cancel your ride directly from the app or by calling customer service at 786-321-5842. Remember, canceling at the last minute can negatively impact other riders, so remember to cancel as soon you know that you don’t need a ride.

What should I do if my driver leaves without me?

We sincerely apologize for this inconvenience. Please re-book directly in your app and we'll send another vehicle.

To keep things moving, our drivers will only wait a few minutes for you to arrive so please be sure to check the app to know when and where to meet the driver.

Are vehicles wheelchair accessible?

Yes! Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair Accessibility toggle to turn it on. This will also unlock door to door service.

Can I change my destination once I’m on board?

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.

Can I set a favorite location in the app?

Yes. Tap the Favorites tab in the app menu, then tap Set Home Address, Set Work Address, or create and name a new favorite.

What are the points of interest in the app?

These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from!

Can I leave feedback for my driver?

Feel free to fill out the feedback screen in the app after your ride.

Do I tip the driver?

No. Our drivers do not accept tips.

How do I reset my password?

Open the app and select “Get Started.” In the password box, select “Forgot your password?” and follow the prompts.

I left something in the vehicle — how do I retrieve it?

Please email us at support-miamidade@ridewithvia.com with a description of the missing item.

How do I report a complaint?

Please contact us at support-miamidade@ridewithvia.com or by calling our support line at 786-321-5842 to report a complaint. Be sure to include as much information as possible and we’ll do our best to help.

Eating/drinking policy

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.

Where can I go?

Just like the regular MetroConnect service, MetroConnectAV picks you up and drops you off at “virtual bus stops” or common corners. You might be asked to walk to a common corner that is different than ones you normally go to in Dadeland or Civic Center. This is because we limit areas where the self-driving vehicles can drive, to make sure the service is as safe as possible.

Can service animals or pets ride with me?

Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.

Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.

Phone call policy

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Luggage policy

Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.

Age policy

Riders must be 13 years of age or older. Children under the age of 13 can ride when accompanied by a parent or guardian. We will not supply car seats, but riders traveling with children who require them may bring their own. Riders are responsible for securing any such car seat and for ensuring that it fits all legal requirements.