Convenient rideshare around Miami-Dade County.

MetroConnect is the city's official rideshare service that easily connects you to Metrobus, Metrorail and takes you where you need around town.

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“Really helpful and convenient. The drivers are professionals – I feel very comfortable and safe!”

Elder — MetroConnect rider

Efficient like the bus, convenient like a taxi.

Get convenient rides around Miami-Dade County including in North Dade, Northeast, Westchester, Kendall, Dadeland, South Miami, Transit Way, Cutler Bay, and South Dade.

Service Zones

North Dade

Weekdays: 6:30am-7pm

Northeast

Weekdays: 6:30am-7pm

Northeast 2

Weekdays: 6:30am-7pm

Westchester, Kendall North & South

Weekdays: 6:30am-7pm

Dadeland & South Miami

Dadeland North & Dadeland South: Weekdays: 6:30am-7pm

South Miami Zone Only: Thursday - Saturday: 12pm-11pm, Sunday: 12pm-8:30pm

Cutler Bay & Transit Way

Weekdays: 6:30am-7pm

South Dade

Weekdays: 6:30am-7pm

MetroConnect is Miami-Dade County's on-demand transportation service. When you’re ready to go, book a shared ride straight from your phone in one of our twelve service zones and get picked up in a sleek, comfortable vehicle. Connect to Metrobus, Metrorail, commute, get to school, run errands, or get just about anywhere you need without breaking the bank.

Price

$3.75 Base Fare.
$1.50 Discounted Fare for trips to/from designated transit hubs.

The app will automatically calculate your fare when you book.

Easy Ways to Pay

MetroConnect accepts Credit Card, Debit Card, or Prepaid Card. We also support Apple Pay and Google Pay. Cash is not accepted, nor EASY Card.

Accessibility

Please let us know you need a wheelchair accessible vehicle by filling out this form, or calling 786-321-5842.

How to ride MetroConnect

3 easy steps to get you on board.

1. Create an account

Download the MetroConnect app from your preferred app store and follow the simple signup steps.

2. Book a ride.

Enter your pickup and dropoff address. Choose the ride that works for you by tapping Book This Ride.

3. Meet your driver.

Check out the app to find out exactly where to meet the vehicle. It may be a short walk from where you are, but it makes the journey faster.

No smartphone? No problem!
Book a ride by calling 786-321-5842.

Take your first ride today.

Any questions?
Email us at [email protected]

Want to drive for us?

Predictable earnings, flexible schedule. Earn up to $16.78/hour while driving with Via. Ready to join our global community of Driver Partners?

Apply now

Frequently asked questions

How does the service work?

Can I book rides without a smartphone?

Yes, simply call 786-321-5842 and we’ll assist you over the phone.

Can I bring someone with me?

Sure! You can book rides for you and any additional passengers.

What do the vehicles look like?

All vehicles are branded with the service’s logo and colors, similar to the graphic shown above, so they should be easy to spot.

Are vehicles wheelchair accessible?

Please let us know you need a wheelchair accessible vehicle by filling out this form, or calling 786-321-5842.

This will also unlock curbside dropoff.

What are the points of interest in the app?

These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from.

Account Information

How do I reset my password?

Open the app and select 'Get Started.' In the password box, select 'Forgot your password?' and follow the prompts.

Can I set a favorite location in the app?

Yes. Tap the Favorites tab in the app menu, then tap Set Home Address, Set Work Address, or create and name a new favorite.

Ride Information

How do I know where to meet my driver?

We’ll assign you a “virtual bus stop” where you’ll meet the vehicle, usually at a nearby corner or no more than a block away. Check the app for directions and follow your driver’s progress in real-time so you know exactly when to head to your stop.

Can I cancel my ride?

Yes, you can cancel your ride directly from the app or by calling customer service at 786-321-5842. Remember, canceling at the last minute can negatively impact other riders, so remember to cancel as soon you know that you don’t need a ride.

What should I do if my driver leaves without me?

Re-book your ride directly in your app, and then please send an email to our support team at the email listed above explaining the situation. Rest assured, you will not be charged for rides you did not take.

Can I change my destination once I’m on board?

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.

Can I leave feedback for my driver?

Feel free to fill out the ride feedback screen in the app after your ride.

How do I report an item I left behind in the vehicle?

Please email us at [email protected] with a description of the missing item.

How do I report a complaint?

Please contact our support team at the email or phone number listed above to report a complaint. Be sure to include as much information as possible and we’ll do our best to help.

Payment Information

How do I pay for my rides?

When creating an account, you’ll be prompted to add your credit or debit card information in the app. You can also opt to use Apple Pay or Google Pay. You will be charged after the ride has completed.

Do I tip the driver?

No. Our drivers do not accept tips.

Autonomous Vehicle (AV) FAQ.

What is an Autonomous Vehicle (AV)?

An AV is a self-driving car that does not require a human to operate. It users a combination of sensor, image, and mapping technologies to travel and respond in real-time to its environment.

How do I know it’s safe?

All our self-driving cars have been tested extensively, and a human operator will always be behind the wheel monitoring the vehicle at all times.

Will there be a driver onboard?

Yes! The vehicles are self-driving, but there will be an AV operator on board at all times to ensure safe operation of the vehicle and aid passengers as needed.

Where can I go?

Just like the regular MetroConnect service, MetroConnectAV picks you up and drops you off at “virtual bus stops” or common corners. You might be asked to walk to a common corner that is different than ones you normally go to in Dadeland or Civic Center. This is because we limit areas where the self-driving vehicles can drive, to make sure the service is as safe as possible.

General Policies

Zero tolerance policy

Miami MetroConnect’s service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.

If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the MetroConnect app, reply to the text message confirmation of your ride, email us at [email protected] to report the issue, or call us at the Live Support number, 786-321-5842.

Anti-discrimination policy

Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the MetroConnect app or email us at [email protected].

Cigarette policy

Smoking of any kind by riders and drivers is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.

Eating & drinking policy

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.

Phone call policy

Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Luggage policy

Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.

Age policy

Riders must be 13 years of age or older. Children under the age of 13 can ride when accompanied by a parent or guardian. We will not supply car seats, but riders traveling with children who require them may bring their own. Riders are responsible for securing any such car seat and for ensuring that it fits all legal requirements.