On-demand, convenient and affordable rides in the City of Ferrysburg, City of Grand Haven, Grand Haven Township, Village of Spring Lake, and Spring Lake Township are easier than ever with Lakeshore Go.
Download the Lakeshore Go app and book a ride right from your phone when you're ready for a ride. Or plan ahead and schedule a ride in the app up to 14 days in advance. Commute, go grocery shopping, go to a medical appointment, and get just about anywhere you need without breaking the bank.
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Price:
$1.50 full fare.
$0.75 reduced fare (riders 5-18 years old, riders 60+ years old, individuals with Medicare or disabilities).
We'll be reintroducing fares on 12/11/23 and we'll need your payment info.
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Pick up and drop off times may vary so we'll send you a text message with the estimated arrival time.
Add your card info in the Lakeshore Go app so your standing order isn't cancelled.
You can also track your driver's location in real time in the Lakeshore Go app.
*Please note that each passenger will have their own unique login for the Lakeshore Go app. If a rider does not have their own mobile device on which to access the Lakeshore Go app, they can book rides and manage their standing order by calling our support line below.
More questions? Call Harbor Transit at 616-842-3200.
How do I update my account information (phone number, name)?
Navigate to the menu in the top left corner of the app and tap your name at the top. Then tap your name, email or phone number to update it.
How do I reset my password?
Open the app and select 'Get Started.' In the password box, select 'Forgot your password?' and follow the prompts.
How do I add favorite addresses?
Navigate to the menu in the top left corner of the app and tap 'Favorites', then tap 'Set Home Address', 'Set Work Address', or create and name a new favorite. Once you have saved favorite addresses, they will appear as quick options on the home screen, making booking rides even easier!
How do I delete my account?
Navigate to the menu in the top left corner of the app and tap your name or profile picture at the top. Then tap ‘Delete my account’ at the bottom of the page. If you would like to request your data be deleted, you can email Via's support team at support@ridewithvia.com.
How do I pay for my rides?
When creating an account, you’ll be prompted to add your credit or debit card information in the app. Other payment methods may be available and they are listed in the 'Easy ways to pay' section above. If you are paying by card, you will be charged after the ride has completed.
How do I add or edit a payment method?
Navigate to the menu in the top left corner of the app and tap ‘Payment Methods’. You can then tap the payment method you would like to edit or tap ‘Add a new payment method.’
Do I tip the driver?
No. Our drivers do not accept tips.
Why do I see a pending charge?
There are a few instances where you might see a pre-authorization charge on your account. Any time a new credit card is added to the app, a $1 hold is placed on the card to ensure it is valid and has at least $1.
Additionally, when a ride is booked, a hold will be placed on the payment method for the entire amount of the initial ride if it is expected to be more than $15 to ensure the charge goes through at the end of the ride. However, a hold is not a charge. This charge will remain pending and should disappear from your account or statement within 3-5 business days depending on the policies of the rider's bank/financial institution.
How can I dispute a no-show charge?
You may be charged for a no-show if you were not at your pickup point on time and the driver waited for two additional minutes but you did not board the vehicle or contact them. If you believe you were inaccurately charged, please send an email to our support team at the email listed above explaining the situation.
Are there any discounts available?
Certain services offer concessions for seniors, students and/or riders that require additional assistance. You can update your concessions by navigating to the menu in the top left corner of the app, tapping your name and then ‘Fare/Service Types’ or ‘Special setting.’ You can then toggle the requested concessions. Please carry appropriate ID with you (such as a student ID), if applicable. If you have a question regarding a particular concession, you can send an email to our support team at the email listed above.
How do I apply a promo code?
To apply a promo code, click on the menu in the top left corner of the app and select ‘Promo Codes’. You can then enter your promo code. Please note that certain promotions are time limited or restricted. If you get an error when trying to apply a promo code, it is likely no longer valid. If you have any questions about a specific promotion, you can send an email to our support team at the email listed above.
Why do I have to walk to meet my ride?
This shared ride microtransit service operates corner to corner instead of door to door. This means you might have to walk a short distance to your pickup point. To keep things running smoothly and efficiently, our system assigns you to a 'virtual bus stop' - which are pickup and dropoff points that are usually at a nearby corner. This is how we’re able to pick up multiple passengers without adding a significant amount of time to each rider’s journey.
What do the vehicles look like?
All vehicles are branded with the service’s logo and colors, similar to the graphic shown above, so they should be easy to spot.
What are the points of interest in the app?
These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from.
Can I bring someone with me?
Sure! You can book rides for you and any additional passengers. All additional passengers will be charged according to the pricing section on this page and you will pay for all rides using the same payment method.
Can I bring a service animal or pet with me?
Service animals are always welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please send an email to our support team at the email listed above explaining the situation.
Pets that are not service animals are also allowed, but pets should be kept in an airline-approved carrier to use the service.
Can I prebook a ride?
Some services allow rides to be booked ahead of time. If available, you will see this option when requesting a ride in the app.
Can I book rides without a smartphone?
The easiest way to use the service is by downloading the app with the links above. However, if you do not have a smartphone, or need additional assistance, you can call our support team at the number listed above and we’ll help you over the phone.
How do I request a wheelchair accessible vehicle (WAV?)
Please let us know you need a wheelchair accessible vehicle when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair Accessibility toggle to turn it on. This will also unlock door to door service.
Can I edit my pickup or dropoff location?
Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new pickup or destination address.
Why can’t I request a ride?
Sometimes, if we are experiencing high demand in your area, there may not be any vehicles or drivers currently available to service your ride. If your travel plans are flexible, you can try requesting the ride again after a few minutes. Please note, calling will not increase your ability to book a ride as our agents have the same ability as you do booking in the app.
How do I know where and when to meet my driver?
Once a ride is confirmed, you will see the estimated time of arrival (ETA) of your driver in the app. You can follow your driver’s progress in real-time so you know where they are. The app will give you directions to your “virtual bus stop” which may be a short walk away. Just follow the dotted line to get to your exact pickup spot!
What should I do if my driver leaves without me?
Re-book your ride directly in your app, and then please send an email to our support team at the email listed above explaining the situation. Rest assured, you will not be charged for rides you did not take.
How do I cancel my ride?
You can cancel your ride directly from the app or by calling our support team at the number listed above. Remember, canceling at the last minute can negatively impact other riders, so please cancel as soon you know that you don’t need a ride.
If you cancel a ride after a driver has been assigned, you may be charged a cancellation fee unless your ETA is 5 or more minutes longer than initially stated. If you need to dispute a cancellation fee, please send an email to our support team at the email listed above or in the app explaining the situation.
How do I report an item I left behind in the vehicle?
Please send an email to our support team at the email listed above with a description of the missing item. We will do our best to track down the missing item and if found, will let you know where you can come pick it up.
Can I leave feedback for my driver?
Feel free to fill out the ride feedback screen in the app after your ride.
How do I report a complaint?
Please contact our support team at the email or phone number listed above to report a complaint. Be sure to include as much information as possible and we’ll do our best to help.
