Camden Loop is a public transit rideshare service that takes you anywhere in Camden that you need to go. Access meaningful employment opportunities without needing your own vehicle.
Camden Loop doesn’t follow a set schedule like traditional public transit does, instead we come when and where you want. When you’re ready to go, use the Camden Loop app to book a ride, and walk a short distance to meet your driver at a nearby corner. We’ll pick you up in a clean, comfortable vehicle, and get you on your way — fast, easily, and affordably.
Download the Camden Loop app from your preferred app store and follow the simple signup steps.
Enter your pickup and dropoff address. Choose the ride that works for you by tapping Book This Ride.
Check out the app to find out exactly where to meet the vehicle. It may be a short walk from where you are, but it makes the journey faster.
*Tap the accessibility icon in your profile to be able to request wheelchair vehicles.
No smartphone? No problem!Book a ride by calling 856-408-1669.
Take your first ride today.
Any questions? Call us at 856-408-1669 or email us at firstname.lastname@example.org
Want to drive for us?
Predictable earnings, flexible schedule. Earn up to $22/hour while driving with us. Via is committed to providing a friendly, safe, and comfortable environment for our Driver Partners. Ready to join our community?
Yes, simply call 856-408-1669 and we’ll assist you over the phone.
Can I bring someone along with me?
Sure! You can book for additional passengers by pressing the "+1" icon during the booking process. The cost of all riders will be billed to the card on file. If you are traveling with a child under 8 or shorter than 57 inches you must bring a car seat or booster to ride with Camden Loop.
Zero Tolerance Policy
Camden Loop's service is powered by Via. Via has a strict Zero Tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. If you are a rider and observe or believe any of the following, please ask the driver to terminate the trip immediately: your driver may be under the influence of drugs or alcohol, your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or your driver engages in conduct which could be considered unlawful or illegal.
If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Camden app, reply to the text message confirmation of your ride, email us at email@example.com to report the issue, or call us at the Live Support number, 856-408-1669.
Via does not tolerate discrimination of any kind against our riders or driver partners. This includes discrimination on the basis of race, color, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, age, veteran status, physical, mental or other disability (actual or perceived), rider’s points of departure and destination, or any other characteristic protected under applicable federal or state law. Additionally, Via does not tolerate discrimination of any kind against service animals. Riders or driver partners found to have violated Via’s anti-discrimination policy will lose access to the Via Platform. If you believe that you have been subject to discrimination by a rider or driver partner, please provide feedback in the review function of the Camden Loop app or email us at firstname.lastname@example.org.
How do I know where to meet my driver?
Think of us like a mix between a bus and a taxi — you’ll be riding in a shared minivan, but instead of waiting for your ride at an old school bus stop, whenever you book a ride with Camden Loop, we’ll assign you a “Virtual Bus Stop” — a pickup and dropoff point that is usually at a nearby corner instead of at the exact addresses you provided. This means you may need to walk a little bit to meet your driver, but it’s designed to cut down on detours and shorten your overall journey time.
Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
How do I pay for my rides?
When setting up your account, you’ll be able to add a credit/debit card. The card on file will be automatically charged once you’ve completed a ride.
Can I cancel my ride?
Yes, you can cancel your ride directly from the app or by calling customer service at 856-408-1669. Remember, canceling at the last minute can negatively impact other riders, so remember to cancel as soon you know that you don’t need a ride.
For riders who do not show up OR cancel after requesting a ride via the app, an automatic charge of 50 percent will be assessed.
What should I do if my driver leaves without me?
Re-book directly in your app, and then send an email explaining what happened to
email@example.com. You won’t be charged for this ride.
What do the vehicles look like?
All vehicles are branded with Camden Loop’s logo and colors, so they should be easy to spot.
Are vehicles wheelchair accessible?
Yes — and we’ll pick you up right at your door! Let us know you need a WAV by toggling the wheelchair icon in the app:
- Tap the menu in the upper left corner of the screen.
- Tap your name.
- Tap Special Settings, then turn on Wheelchair Accessibility.
Can I change my destination once I’m on board?
Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.
Can I set a favorite location in the app?
Yes. Tap the Favorites tab in the app menu, then tap Set Home Address, Set Work Address, or create and name a new favorite.
What are the points of interest in the app?
These are locations we believe will be popular origins and destinations for rides. Select them to easily choose where you need to go to or from!
Can I leave feedback for my driver?
Feel free to fill out the feedback screen in the app after your ride.
Do I tip the driver?
No. Our drivers do not accept tips.
How do I reset my password?
Open the app and select “Get Started.” In the password box, select “Forgot your password?” and follow the prompts.
I left something in the vehicle — how do I retrieve it?
Please email us at firstname.lastname@example.org with a description of the missing item.
How do I report a complaint?
Please contact us at email@example.com or by calling our support line at 856-408-1669 to report a complaint. Be sure to include as much information as possible and we’ll do our best to help.
We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars, when possible. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. All drinks should have lids and drinking alcohol or carrying open containers of alcohol in our vehicles is not allowed.
Can service animals or pets ride with me?
Service animals must always be welcome to ride without restriction. Driver Partners have a legal obligation to provide service to riders with service animals. If you are a rider traveling with a service animal and wish to report any issue you experience related to your service animal, please contact Via support.
Riders traveling with pets that are not service animals should keep their pets in an airline-approved carrier to use the service.
Phone call policy
Please remember your fellow passengers might not be interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.
Our service vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag.
Riders must be 18 years of age or older. Children under the age of 18 can ride when accompanied by a parent or guardian. If you are traveling with a child under 8 or shorter than 57 inches you must bring a car seat or booster to ride with Camden Loop. Riders are responsible for ensuring that it fits all legal requirements.